Reference

Terms and Conditions for Your 28coins Account

Before you open an account or make a deposit through bKash, Nagad, or Rocket, these terms govern how your account operates and what we expect from each other.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personSubject to regional rules

Explore the Lobby Read FAQ

What These Terms Actually Cover

28coins Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and 28coins the moment you register. They cover how your account is created, how deposits and withdrawals work through local payment rails like bKash, Nagad, and Rocket, and what rules apply when you use any part of the platform

1
— games, wallet, support, or any mobile session. We can update these terms when regulations or platform conditions change. If we do, we will notify you through your registered contact before the new version takes effect. Continuing to use your account after that point means you
2
accept the updated terms. Age and eligibility rules are strict: you must meet the legal age requirement in your jurisdiction and be in a region where access is permitted under local law. We do not verify eligibility on your behalf — that responsibility sits with you.
3
Accounts found to be in breach of eligibility terms will be closed and any pending wallet balance handled according to the withdrawal policy in effect at that time. If you have questions about a specific clause, reach our support team through the contact paths listed on
4
this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS SUPPORT PATHS

Reach Us About These Terms

If a clause is unclear or you need to raise a concern about how these terms apply to your account, our support team can help. We handle terms-related queries through live chat, email, and a dedicated account help channel — each routed to agents familiar with Bangladesh account conditions and local payment rules including bKash, Nagad, and Rocket transactions.

Live Chat Start a chat from your account dashboard for questions about how a specific term applies to your wallet, deposit, or withdrawal request.

Email Support Send account or terms queries to our support address. Include your account reference so the team can pull up your transaction history quickly.

Account Help Centre The help centre covers common terms questions around eligibility, payment conditions, and account closure — searchable and updated when terms change.

HOW WE UPHOLD TERMS

How 28coins Handles Your Account Under These Terms

Our terms are not a one-way document. Here is how we hold ourselves to them alongside you — covering account security, data handling, and what happens when either party needs to act.

Account Security Your account is protected with password hashing and session-based access controls. We do not store raw payment credentials from bKash, Nagad, or Rocket — only transaction references.

Data Retention We retain account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold via support.

Term Changes and Notice Any material change to these terms comes with advance notice to your registered contact. We do not apply revised terms retroactively to transactions already completed.

Requesting Amendments If you believe a term has been applied incorrectly to your account — for example, a wallet hold or access restriction — raise it through live chat or email and we will review within our standard response window.

Common Questions About These Terms

These are the questions we hear most often when someone reads through the terms for the first time. If your question is not here, contact support directly.

These terms apply to anyone who opens an account on 28coins. They cover your use of the platform, your wallet, and any payment you make via bKash, Nagad, or Rocket from an eligible region.

Access depends on your local law and whether your region is currently supported. If your location is not eligible, account registration will not be available to you and these terms will not apply.

We will notify you before any material change takes effect. The notification goes to your registered contact. Minor administrative updates may be applied without individual notice but are published in the current version on this page.

Contact our support team by email or live chat with your account reference. We will provide a summary of the data we hold under your account within the timeframe required by applicable law.

Raise the dispute through live chat or email support. Include your account reference and the specific transaction or restriction in question. Our team will review and respond according to our standard handling process.

We store transaction references only — not your wallet credentials or PIN. Payments are processed through the respective payment rails and we receive a confirmation reference, not your account details.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

App28coins App InfoRoulette Star AccountRegister

Terms and Conditions for Your 28coins Account

Reach Us About These Terms

How 28coins Handles Your Account Under These Terms

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if my country or region is not eligible?

03 Can 28coins change the terms without telling me?

04 How do I request a copy of my account data?

05 What if I disagree with how a term was applied to my account?

06 Are my bKash, Nagad, and Rocket payment details stored?

Terms & Conditions

Related pages

Related pages