Reference

Your Rights and Our Terms at 28coins

Access to 28coins and its services depends on your local law and eligible regions. These terms set out how your account, payments, and data are handled — so you know exactly where you stand before you open an account.

Bangladesh AccessbKash, Nagad, RocketAccount TermsData PolicyJurisdiction-Based Eligibility
28coins Your Rights and Our Terms at 28coins
LEGAL SUPPORT CONTACT

Reach Us About Policy or Account Questions

Live Chat Support Open the chat window from your account dashboard to ask about any clause, account restriction, or eligibility question. We aim to respond within the session.
Email for Legal Queries Send detailed questions about terms, data requests, or account disputes to our support email. Include your account reference number for faster handling.
Account Help Centre The help centre covers common policy questions — account access, transaction records, data requests, and how to update your registered payment method like bKash or Nagad.
HOW WE HANDLE YOUR DATA

Data, Security and Account Integrity

Account Security

Your account is protected with OTP verification on login. If you access 28coins from a new device, a confirmation step is required before the session opens — this applies on both mobile and desktop.

Data Retention

We hold account and transaction data for as long as required by applicable regulations. Once that period ends and your account is closed, data is deleted in line with our retention schedule.

Cookie and Tracking Policy

We use session cookies to keep you logged in and functional cookies to remember your payment preferences, such as your default wallet between bKash and Nagad. You can manage these in your browser settings.

Requesting Changes or Deletion

To request a correction to your account details or ask about data deletion, contact support with your account ID. We process these requests in accordance with applicable local law and eligible region requirements.

Common Legal and Policy Questions

These are the questions we get most about terms, data handling, and account eligibility. If yours is not here, reach out to our support team directly.

Account access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are before opening an account.

Contact our support team with your account ID and a written request. We will process it in line with applicable regulations and respond within a reasonable timeframe based on your jurisdiction.

Yes. Send a deletion request through our support channel. We will remove data that is not required to be retained under applicable law, and confirm once the process is complete.

Transaction records tied to your account — including bKash, Nagad, and Rocket payments — are retained as required by our operational and regulatory obligations. You can view them in your account wallet history.

When we revise these terms, the updated version is posted on this page with the change date noted at the top. Continued account use after the update date constitutes your acceptance of the revised terms.

Any clause that conflicts with applicable local law in your jurisdiction does not override your legal rights. Your rights under Bangladesh law remain in force regardless of what these terms state.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.