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How 28coins Handles Your Personal Information

When you create an account with 28coins and use local payment options like bKash, Nagad, or Rocket, you share certain personal information with us.

Data collected with consentbKash, Nagad, Rocket payment privacyAccount security controlsYour right to access and deleteBangladesh-region data handling
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28coins How 28coins Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete specific records, or raise a concern about how your information is handled, our support team handles privacy queries directly. You can reach us through live chat inside your account, or use the email address listed in your account settings. We aim to respond to privacy requests within a few business days — response times may vary, but your query won't sit unanswered.

Account Live Chat Open your 28coins account on mobile or desktop and start a chat. Our team can pull up your data records and walk you through your options in the same session.
Email Support Send a detailed request to the support email in your account settings. Include your registered mobile number so we can locate your account and respond accurately.
In-Account Settings Your account settings panel lets you review saved payment methods, update your contact details, and download a summary of recent activity without contacting support.
DATA SECURITY AND RIGHTS

How We Protect and Respect Your Data

Your account data is protected using SSL encryption across all connections, whether you're accessing 28coins from a phone browser or a desktop session. Two-factor verification via your registered mobile number adds a second layer before any account change goes through. We review access logs regularly to catch unusual activity, and we keep internal data-access permissions tight — only the teams that need your information to operate your account or investigate a dispute can see it.

SSL Encryption Every connection between your device and our platform is encrypted. This applies to login, payment flows through bKash and Nagad, and account data pages — on mobile and desktop.
Your Right to Access You can request a full summary of the personal data we hold on your account at any time. Submit the request through live chat or email and we'll prepare it for you.
Data Retention Policy We keep your account data while your account is active. After closure, personally identifiable records are removed from active systems, subject to any legal retention requirements.
No Data Selling We do not sell, rent, or trade your personal information to third parties or advertising networks. Payment data from bKash, Nagad, and Rocket transactions stays within our platform only.

Privacy Policy — Common Questions

These are the questions our account holders ask most often about how their data is handled. If you don't find what you're looking for here, reach out through live chat or the support email in your account settings.

We collect your mobile number, a username, and the device details from your first session. If you deposit via bKash, Nagad, or Rocket, we also record the transaction reference and timestamp for that payment.

No. Your bKash, Nagad, and Rocket PINs are entered inside your wallet app, not on our platform. We receive only the transaction confirmation reference — never your wallet credentials or PIN.

Send a request through live chat inside your account or email our support team using the address in your account settings. Include your registered mobile number and we'll prepare your data summary.

Yes. If you close your account and request deletion, we remove your personally identifiable information from active systems. Some records may be retained where local law requires it, and we'll tell you if that applies.

Access is limited to staff and systems that need it to operate your account, process payments, or investigate a dispute. General staff do not have access to your payment reference data or transaction history.

This policy applies to all accounts on the platform. Whether you can access our services at all depends on your local law and the eligible regions where 28coins operates — check your local regulations before registering.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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